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Important guidelines when purchasing a carpet



1:  UNDERFLOOR PIPES AND WIRING: If the location of the pipes, cabling or underfloor heating cannot be ascertained then gripperods can be adhered to the floor at an nominal charge. No responsibility can be accepted by the Company for damage to under floor piping, cabling and heating unless the exact locations are given in writing prior to installation.

2: FLOORING / SUB-FLOOR: If the concrete or wooden sub floor is undulating or has any slight ridges, the floor will require prepatory work especially in the case of installing plain carpet and hard flooring.


3: SHADING: All cut pile carpets are subject to shading with use to pile pressure. This will appear in traffic areas due to the yarn slanting at a different angle to the unused portion. The effect can create a slight difference in colour and is also more apparent in plain carpets or plain ground designs. This is not detrimental to the durability of the carpet and is not regarded as a manufacturing fault. This is also commonly known as pile reversal and can give the appearance of watermarking.


4: WIDTHS & MATCHING: All widths of carpets are permitted a legal tolerance of +/- 1.25% which conforms to the British Standards Institute No 3655. When different widths and rolls are being used no guarantee can be given regarding colour or pattern repeat.


5: STAIR CARPET: When practical, we would recommend that extra carpet be purchased to allow stair carpet to be shifted periodically to equalise the wear that this installation receives. (In a number of cases it is not possible to move fitted stair carpets).


6: BERBER & NATURAL CARPETS: All Berber and natural loop pile carpets are subject to colour difference compared to samples displayed, as the production involves the use of natural yarn which may vary from each batch produced. Please note that these types of carpets are purely an aesthetic purchase and no guarantee can be given regarding the appearance retention.


7: WASTAGE: A small percentage of wastage sometimes occurs with fitted carpets. Every effort is made to minimise this wastage whilst at the same time ensuring that the work is carried out in a satisfactory manner. This is more so when cutting a cut plan for the hall stairs and landings.


8: DISPOSAL OF EXISTING FLOOR COVERINGS: Existing carpet should be taken up by the customer before the new carpet is laid. Should this not be possible a charge will be raised for lifting and removing customers own property.


9: MOVING FURNTURE: All areas should be clear of furniture prior to installing a carpet. If this is not practical, a charge will be incurred depending on the extent of the furniture involved.


10: REMOVAL & EASING OF DOORS: In the event of the new carpet being too thick for the existing clearance we can arrange for these to be cut by a sub contractor at an additional charge.


11: SPILLAGE / STAIN PROTECTION: Carpets that consist of stain resistant properties does not imply that any spillage incurred can be removed. This protection will allow you more time to absorb the spillage before is penetrates deep into the yarn and therefore assists you in maintaining a better appearance retention. Never use any detergent such as dishwashing liquids, soap or any other cleaners recommended for general household use. Although they may clean the carpet satisfactorily they will almost certainly cause problems such as rapid re-soiling, colour bleeding or other damage to the pile or backing.


12: GUARANTEES: No guarantee can be given regarding the appearance retention of a carpet, as this is totally dependent upon the individual attention and maintenance of the goods received.


13: MAINTENANCE: All carpets will benefit from regular vacuuming approximately twice a week. An upright brush rotating cleaner is generally the most appropriate, however some carpets benefit with the use of a suction vacuum cleaner. If you are unsure, we can contact the carpet manufacturers. When a carpet is new it should receive extra maintenance for the first three months as most new carpets will shed more during this period. Do not refrain from vacuuming as this will allow grit to settle into the carpet and cause unnecessary abrasion and soiling to the pile. Whenever possible all carpets should have some protection where you sit, as this will always be the most vulnerable area in the room. Your assistance in this matter can only help lengthen the life of your carpet.


14: STORAGE: Carpets can be stored for up to 12 months, providing full payment is remitted one month after the goods are received onto our premises.




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